kojima Account & Payment FAQ
Users on kojima ask about account setup, deposit and withdrawal methods, game categories, loyalty programmes, account security, support response times, the full registration process, and troubleshooting failed transactions. This page answers the most common questions we receive.
We at kojima have structured this FAQ to cover account registration, payment flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), game offerings, tier benefits, security practices, and transaction resolution. Each answer is written to be clear and actionable so you can resolve your question quickly without contacting support.
If your question is not covered here, use our live chat feature available during standard business hours, or email our support team with your account ID and a description of your issue. For detailed legal information about service availability, jurisdiction restrictions, and data protection, refer to our legal notice and privacy policy pages.
- Account and registrationhow to start, KYC verification, password recovery, account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; transaction failures and reversals
- Game categories and loyaltysportsbook coverage, live-dealer tables, slots, esports markets, tier rewards
- Security and supportaccount protection, unauthorized access, response windows, contact methods
Opening an account on kojima takes five steps. First, visit our open-account page and fill in your username, email, password, and mobile number. Second, agree to our terms and conditions and privacy policy, then submit. Third, we send a confirmation email — click the link to activate your account. Fourth, log in and upload a photo ID (KTP, passport, or driver's licence) and proof of address (utility bill or bank statement) for KYC verification. Fifth, once verified, your account is unlocked for deposits. The entire process normally takes 1–2 hours after verification documents are reviewed. If your documents are unclear, we may request updated images. You can then deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).
If you suspect unauthorized access to your kojima account, change your password immediately using the password-recovery link on the login page, or contact our support team via live chat without delay. Provide your account username and a description of the suspected unauthorized activity. Our security team will review your account login history and, if necessary, freeze your account pending investigation. Never share your username, password, or two-factor authentication code with anyone, including kojima staff. If you notice unfamiliar transactions or login attempts from unknown locations, report them to us immediately so we can protect your account and investigate potential fraud.
Payments and transactions
We at kojima accept deposits via ten payment methods, each with its own minimum and maximum limits. E-wallet options (mobile banking, local payment, online payment, e-wallet, mobile banking) typically have minimum deposits of our welcome offer and maximums ranging up to our welcome offer per transaction, depending on your e-wallet account status and daily limits. local payment scan-and-pay accepts similar ranges. Bank transfers via online payment, e-wallet, mobile banking, or local payment have minimum deposits of our welcome offer and can accommodate larger single deposits. Your first deposit must meet your chosen payment method's minimum. Once you log in to kojima, select your preferred payment method and follow the on-screen instructions to complete your deposit securely. All deposits are processed instantly or within minutes, depending on your bank or e-wallet provider.
If your deposit or withdrawal does not complete, several factors may be involved. Network interruptions, timeout errors, or your payment provider's system limits can cause transaction failures. If a deposit fails, the funds typically remain in your e-wallet or bank account and are not charged to kojima. If a withdrawal fails, your balance remains in your kojima account. Do not attempt to retry immediately — wait a few minutes and check your bank or e-wallet app to confirm fund status. If funds appear deducted from your payment method but not credited to kojima, or if a withdrawal was deducted from kojima but not received, contact our support team via live chat with your transaction ID and bank reference number. We will investigate with your payment provider and restore your balance if an error occurred. Disputes are normally resolved within standard business timeframes.
Game categories and loyalty
Our kojima platform offers four main game categories. First, our sportsbook covers football (Liga 1, Piala Indonesia, Premier League, Champions League), badminton (tournaments and matches), MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Second, we provide live-dealer tables operated from multi-camera studios, including blackjack, roulette, baccarat, and Dragon Tiger. Third, our slot selection features popular titles: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Fourth, we offer esports markets for major tournaments and leagues. Each category is accessible from the main menu after you log in to kojima. Select any category to view available markets, odds, or game lobbies.
We at kojima operate a multi-tier loyalty programme that rewards active users on kojima with perks based on cumulative activity and deposits. As you play and deposit on our platform, you earn loyalty points that count toward your tier status. Higher tiers unlock benefits such as bonus offers, faster withdrawal processing, dedicated account support, and exclusive event invitations. Your current tier and points are visible in your kojima account dashboard. Tier status is reviewed monthly, and your benefits are updated automatically. The exact tier structure and bonus amounts are shown in your account settings under Loyalty Programme. We do not disclose specific point conversion rates publicly, but your account always displays your progress toward the next tier and the benefits available at each level.
Support and security
Our kojima support team responds to queries during standard business hours. For urgent issues, use our live chat feature — a team member will reply within minutes during operating hours. For email support, we typically respond within one business day. Account verification and KYC review may take 1–2 hours once documents are uploaded and reviewed. Payment disputes and withdrawal investigations often take 1–3 business days depending on complexity and whether we need to contact your payment provider. During high-traffic periods (such as around Idul Fitri or major sporting events like Liga 1 finals), response times may be longer. Check your account dashboard or email for updates on any open ticket or request. Contact our support team via live chat if you need urgent assistance or have not received a response within the stated window.