kojima Legal Notice

We at kojima operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice sets out the fundamental terms governing your access to kojima, your account eligibility, our data practices, and the jurisdiction-restricted nature of our service.

Our kojima platform does not operate in all countries or regions globally. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their location, access, and use of kojima comply with the laws of their own jurisdiction. By accessing kojima, you confirm that you are located in a jurisdiction where our services are lawfully available and that you meet our account eligibility criteria.

This page covers service availability, your legal responsibilities, our data and privacy commitments, dispute resolution procedures, and how to contact us regarding legal matters.

Service Availability and Jurisdiction

Where kojima Operates

We at kojima provide our service in Indonesia and select Southeast Asian jurisdictions where applicable law permits online gaming. Our primary operating region includes major cities and urban centres such as Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Service availability in these and other regions depends on local internet infrastructure, payment-method support, and regulatory compliance.

We do not operate in jurisdictions where online gaming is prohibited. We do not hold licenses in every country, and we do not market our services as licensed in any specific jurisdiction outside our confirmed operating regions. Users accessing kojima from outside our service area do so at their own risk and in potential violation of their local laws.

User Responsibility and Jurisdiction Compliance

Our services on kojima are available only where local law permits. Users are solely responsible for verifying that their access, account creation, and use of kojima comply with the laws of their own jurisdiction. We do not provide legal advice regarding the legality of online gaming in your location. If online wagering is prohibited where you are located, you must not create an account or access our platform.

By creating an account on kojima, you confirm that: (a) you are located in a jurisdiction where our services are lawfully available; (b) you have verified that online gaming is permitted by your local law; (c) you are not using kojima in violation of any law applicable to you; and (d) you assume full responsibility for any legal consequences of your use of our platform.

Important: We reserve the right to restrict or terminate access to kojima from any jurisdiction at any time, with or without notice, if we determine that providing our service would violate applicable law or regulatory requirements.

Account Eligibility

To create an account on kojima, you must be a natural person of legal age in your jurisdiction (typically 18 or above), have a valid form of identification, and have a verified payment method. We require know-your-customer (KYC) verification before processing deposits or withdrawals. Our verification process asks for photo ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or government-issued document).

We do not create accounts for minors, individuals under sanction, politically exposed persons (without enhanced screening), or users in restricted jurisdictions. If we discover that you do not meet our eligibility criteria, we reserve the right to suspend or close your account and return your balance to your original deposit method.

Data Protection and Legal Commitments

Our kojima Data and Privacy Practices

We at kojima collect and process personal data (name, contact details, identification documents, payment information, and account activity) to provide our service, comply with legal obligations, and prevent fraud. Our full privacy policy, available at our privacy-policy page on kojima, details how we use, store, and protect your data. We encrypt all sensitive information and restrict access to authorized personnel only.

We do not sell your personal data to third parties for marketing purposes. We share data with payment providers to process deposits and withdrawals, and with regulatory authorities when required by law. You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention obligations. Contact our support team via live chat or email to exercise these rights.

Payment Processing and Withdrawals

Our kojima platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Every deposit becomes your playable balance. We process withdrawal requests through our compliance team, who verify your account ownership and transaction history before releasing funds. Withdrawals return to your original deposit payment method.

We do not guarantee subject to verification processing. All withdrawals are subject to verification windows and payment-provider processing times, which may take several business days. We do not accept responsibility for delays caused by your payment provider or your bank. Disputes regarding payment processing are subject to our dispute-resolution procedures outlined below.

Service Area: Indonesia and select Southeast Asian jurisdictions only. Not available globally.
User Responsibility: You are responsible for verifying kojima's legality in your jurisdiction. We provide no legal advice.
Account Verification: KYC documents required before first deposit. Age verification and identity confirmation mandatory.
Payment Methods: Ten payment options supported. Withdrawals return to original deposit method.

Dispute Resolution and Complaints

If you believe kojima has breached our terms, failed to process a payment correctly, or violated our service commitments, you may file a formal complaint. Contact our support team via the methods below, providing details of your issue, relevant transaction IDs, and supporting documentation. We will investigate and respond within standard business timeframes.

If our internal resolution does not satisfy your concern, you may escalate your complaint to the regulatory authority in your jurisdiction (if one exists for online gaming operators). We cooperate with regulatory investigations and provide required documentation to authorities.

Limitation of Liability

We at kojima provide our service on an as-is basis. We do not guarantee uninterrupted access, error-free operation, or specific game outcomes. We are not liable for indirect, incidental, or consequential damages arising from your use of kojima, including loss of profits, business interruption, or data loss. Our total liability to you for any claim is limited to the amount of your account balance at the time of the claim.

Prohibited Uses

We prohibit the following on kojima: (a) account access by minors or individuals in restricted jurisdictions; (b) use of automated tools, bots, or scripts to access our platform; (c) exploitation of bugs or security vulnerabilities; (d) money laundering or transfer of funds for illegal purposes; (e) collusion or manipulation of game outcomes; (f) harassment of our staff or other users; and (g) any use that violates applicable law. Violation of these prohibitions may result in immediate account suspension and fund forfeiture.

Contact Us Regarding Legal Matters

If you have legal questions, wish to file a complaint, or need to contact us regarding regulatory compliance, use one of the following methods:

Live chat support: Available via the in-app help menu during standard business hours. Use live chat for urgent account, payment, or technical issues. English and Indonesian spoken.
Email support: Send detailed inquiries, complaints, or legal notices to our support email address. Provide your account ID, relevant transaction IDs, and clear description of your issue. We respond within standard business timeframes.
In-app messaging: Use the in-app help system to file a support ticket. Your conversation history remains accessible from your account.
Mailing address: For formal legal correspondence, contact information is available in our contact page on kojima. We accept mail during business hours.

Our support team communicates in English and Indonesian. We aim to respond to complaints and inquiries within standard business windows. For urgent matters, live chat is the fastest route.

This legal notice is subject to change. We may update these terms at any time to reflect changes in our service, applicable law, or our practices. We will notify you of material changes via email or in-app notification. Continued use of kojima after notification constitutes acceptance of updated terms. For the most current version of this notice and our full terms, refer to our terms-conditions and privacy-policy pages on kojima.